TCEA Policy on Payment, Cancellation and Refunds
TCEA accepts American Express, VISA, MasterCard, checks and school purchase orders (PO) for payment. Purchase orders must include the following information: registrants’ names, a breakdown of all events covered by the purchase order, a dollar amount for each item and a total amount for the purchase order.
Payment or purchase order must be received within 30-days of completing your registration.
Download Credit Card Authorization Form
Cancellations must be made in writing by sending an email to email@example.com. Cancellations received prior to January 13, 2012, will receive a refund, less a $25 cancellation fee. After January 13, no refunds will be given.
If you registered with a purchase order, your purchase order will be charged the cancellation fee. Refunds will be processed no later than May 31, 2012.
Cancellation by TCEA for Non-Payment
Payments or purchase orders must be received no later than 30 days after the date you registered. If payment/purchase order is not received within 30 days, your registration will automatically be cancelled. If your registration is cancelled for non-payment, all events including workshop registration, SIG registration, and event registration will be cancelled.
Changes to Registration
Changes in registration (i.e. adding or dropping workshops and/or events) may only be made by emailing firstname.lastname@example.org. The email must include the registrant’s name and a list of items to be changed. Allowable changes include workshops and paid events. Changes are made on a first-come, first-served basis. A confirmation email will be sent to the registrant once changes are made. Changes needed after January 13 must be onsite in person. Transfers of convention registration will be assessed a $25 transfer fee.
Regardless of the situation, it is the responsibility of the individual registrant to pay any balance that was not paid for by the employer, including cancellation charges.
Send registration payments, purchase orders, and requests for changes and cancellations to:
Fax: 512 476 8574
P.O. Box 141759
Austin, Texas 78714-1759
Physical Address (for overnight payments)
8134 Exchange Drive
Austin, Texas 78754
Questions? 512 476 8500 or 800 282 8232