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Oracle Hospitality

  • Booth: 2004


Stop by booth 530 to learn how Oracle Hospitality solutions can help your business!

Oracle Hospitality delivers the most advanced cloud-based, mobile-enabled enterprise platforms for hotel  and food & beverage operations – paving the way for enhanced guest experiences, improved operating efficiency and increased employee productivity.

Oracle Hospitality’s OPERA suite which includes property management systems, central reservation and customer information are used by more than 30,000 hotels worldwide.  In addition, more than 350,000 Oracle MICROS & Oracle Simphony systems are currently installed in restaurants, hotels, casinos, leisure and entertainment facilities and retail operations in over 180 countries and on all seven continents.

Among the key product offerings available now:

  • Oracle OPERA Cloud
  • Oracle Simphony Cloud
  • WorkStation 6 Series
  • Oracle Hospitality Kitchen Display System

Brands: OPERA Cloud, Oracle Simphony Cloud Service, WorkStation 6 Series, Hotel Mobile, Kitchen Display System (KDS), InMotion


 Press Releases

  • Leading hospitality technology fuels hotel chain growth, while fostering guest loyalty

    Redwood Shores, Calif.—Jan 22, 2020


    For 36 years, Manquehue Hotels has been delighting guests with unique properties and top-notch service. When the group looked to expand its footprint in Chile with three new hotels, they turned to Oracle Hospitality to help support this rapid growth. With Oracle, Manquehue was able to efficiently establish internal operations at the new hotels and enhance the overall guest experience for its customers.

    “As we continue to grow our hotels and chain, we need a system in place that provides us with standardized, timely and online information to better serve our customers,” said Abner Cayul, Hotel Manquehue corporate general manager. “Oracle Hospitality was the only solution that could help us expand to be one of the most prominent hotel chains in Chile. We look forward to utilizing their offerings to fuel our continued growth.”

    Oracle Hospitality OPERA Property features a range of innovations, including deeper customer insights and comprehensive functionality for all areas of hotel management. With it, Hotel Manquehue can create in-depth customer profiles to tailor experiences to each customer’s specific preferences, such as suggesting certain dining venues and luxury items. A personal touch that has helped the group increase customer loyalty. Hotel Manquehue also relies on OPERA for improved internal operations for employees, offering them immediate access to 24/7 support and connection to electronic invoices for easy back-office reporting.

    The chain also uses the Oracle MICROS Simphony Cloud Point of Sale system to support a wide range of food and beverage operations within the hotel, including restaurant and room service amenities. Not only does MICROS Simphony streamline employee ordering and delivery, it also provides key data on what items are most popular and when. Conversely, it provides insight into which items are not selling, providing more informed decisions on menu planning to better serve guests while improving inventory management and reducing waste.

    With hoteliers increasingly focusing on restaurant operations for revenue growth, it’s imperative for them to tap the advantages of an integrated property management and point-of-sale platform. The combination of OPERA and MICROS Simphony provide hoteliers with a comprehensive view of all their operations – including food and beverage – and insightful analysis of the contributions of each. Such integration also yields one-stop access to 360-degree guest profiles, giving staff detailed information about guests’ preferences and behavior anywhere on property.

    “From their favorite dining options to customized rooms, today’s guests want an unprecedented level of personalization when enjoying their visit,” said David Meltzer, Group Vice President, Oracle Hospitality. “Hotel Manquehue understands this and uses the latest technology to better understand and serve the needs and desires of their customers every step of the way. As they expand throughout Chile, Oracle will continue to provide the intelligence and tools both management and front-line employees will need to ensure seamless, unforgettable guest experiences that create loyalty and bring guests back to their properties.”

    Watch the Manquehue Hotels Video

    In this video, Abner Cayul, corporate general manager of Manquehue Hotels shares how Oracle Hospitality Solutions is helping to support the hotel chain’s strategic growth.


    Contact Info
    Christine Allen
    Oracle
    +1.603.743.4534
    christine.allen@oracle.com
    About Oracle Hospitality

    Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. We provide hardware, software, and services that allow our customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage long-term loyalty. Our solutions include platforms for property management, point-of-sale, distribution, reporting and analytics all delivered from the cloud to lower IT cost and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and continues to serve as a foundation for industry innovation. Learn more about Oracle’s Hospitality Solutions here.

    About Oracle

    The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

  • B Hotel Brasília personalizes guest services and reporting with Oracle Hospitality solutions

    Redwood Shores, Calif.—Nov 7, 2019


    B Hotel Brasília, an independent luxury hotel located on Brasília’s spectacular Eixo Monumental stretch, has deployed an integrated suite of Oracle Hospitality and Oracle Food and Beverage cloud solutions to modernize its operations across the property and offer guests a stellar stay. 

    “Our search for technology partners naturally led us to Oracle because of its industry recognition and the solution’s ability to meet our requirements,” said Ana Paula Ernesto, CEO, B Hotel Brasília. “Transitioning to cloud technology enables our staff to focus less on managing technology and more on curating the luxury experiences our guests demand. With a single view of operations across our hotel and dining facilities we can ensure guests are recognized across touchpoints while providing management with visibility into property performance.”  

    Oracle Hospitality OPERA Property provides B Hotel Brasília, which offers 306 rooms and a rooftop bar and pool overlooking Brasília’s skyline, with a single view of every guest touchpoint from reservations and check-in to dining. The technology arms hotel personnel with detailed guest information allowing them to deliver more personalized services. In addition, OPERA enables hotel management to prepare and deliver a variety of reports for management including arrivals, departures, revenue and ratings – all from an easy-to-use dashboard view.

    The Oracle Food and Beverage MICROS Simphony Cloud Point of Sale system for restaurants was implemented across the hotel’s dining venues including B Restaurant, Bar 16 and the Lobby Bar, offering wait staff the ability to take orders from mobile devices and deliver faster and more accurate food and beverage service to diners. 

    “With our Oracle hospitality and food and beverage cloud solutions, we are uniquely positioned to serve as a strategic partner to both independent hotels and global chains that want to increase guest satisfaction, streamline operations and increase on-property revenues,” said Tanya Pratt, Associate Vice President, Oracle Hospitality. “With B Hotel Brasília’s digital transformation they have the power to create a competitive advantage with stellar service that can increase the property’s recognition globally.”

    Watch the B Hotel Brasília video to learn how Oracle Hospitality Solutions are helping to drive the property’s growth.

    B Hotel Brasilia Selects Oracle Hospitality Solutions
    B Hotel Brasilia is an independent hotel located in Brazil´s capital. CEO Ana Paula summarizes how Oracle Hospitality Solutions drives the property's growth.

     

    Learn more about Oracle’s Hospitality Solutions here.


    Contact Info
    Christine Allen
    Oracle
    +1.603.743.4534
    christine.allen@oracle.com
    About Oracle Hospitality

    Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. We provide hardware, software, and services that allow our customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage long-term loyalty. Our solutions include platforms for property management, point-of-sale, distribution, reporting and analytics all delivered from the cloud to lower IT cost and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and continues to serve as a foundation for industry innovation. 

    For more information about Oracle Hospitality, please visit www.oracle.com/Hospitality 

    About Oracle

    The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

  • But many not prepared to deliver forward-thinking mobile innovations shows new survey

    Redwood Shores, Calif.—Apr 23, 2019


    A whopping 91 percent of hotel executives surveyed said mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent were confident in their organization’s ability to adopt and deliver those mobile experiences.

    “It’s clear that hotels need to provide mobile innovations to meet the requirements of today’s savvy consumers, yet some haven’t started their mobile journey. Customers want to be able to engage with brands wherever they are—booking a room from their child’s soccer game or ordering drinks while sitting poolside at the hotel. The properties that can’t deliver these kinds of mobile experiences will quickly lose to those that can make the engagement simple and seamless for their customers,” said Greg Webb, senior vice president and general manager of Oracle Hospitality.

    The 2019 Hospitality Benchmark - Mobile Maturity Analysis study, which was conducted by Oracle, focused on three key areas of mobility:

    • The ability to offer WIFI to guests throughout the property
    • Guest-facing apps to enhance the customer experience; and
    • Staff-facing mobile to improve the hotel team’s daily operational workflow
     

    Despite high self-ratings for mobile utilization prowess, 50 percent of respondents expressed fear that their organization would be disrupted by more mobile-friendly competitors. So it was not surprising that 90 percent of the hotel executives surveyed agreed that mobile was critical to maintaining a competitive advantage. Ninety percent also added that guest experience could be improved by the ability to use smartphones to manage basic services such as booking a room and managing the check-in and check-out processes. And 91 percent said their guest-facing mobile app is the preferred way they’d like guests to request service from hotel staff. 

    In addition to enhancing guest experience, 66 percent of respondents said reducing operational costs was another major driver for embracing mobility.

    Even with the high ratings for hotel mobile adoption, there is room for improvement in elevating the guest experience and providing personalized services via mobile—starting with awareness. Twenty-three percent of respondents agreed that they struggle to promote their guest-facing mobile app technology. The survey underscores the importance of offering guests incentives—such as free perks, drinks or discounted room service—to download and use hotel apps. In the absence of such mobile initiatives, it is essential for hoteliers to provide guests with other communication channels, such as texting, to quickly respond to their needs.

    The majority of hotel executives believe that mobile technologies are critical to guest experiences, and Oracle believes that there are three areas they can focus on to improve the guest experience including empowering guests to take advantage of self-service tools, allowing guests to communicate with the hotel through their preferred channel, and continuing to invest in mobile technologies to reduce friction.

    Methodology

    199 executive leaders in the hospitality industry were surveyed regarding the current use of mobile technology within their organizations. Seventy seven percent of respondents were director level or higher, with 53% from companies whose annual revenue is greater than $500M.


    Contact Info
    Valerie Beaudett
    Oracle
    +1 650 400 7833
    valerie.beaudett@oracle.com
    About Oracle Hospitality

    Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. We provide hardware, software, and services that allow our customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage long-term loyalty. Our solutions include platforms for property management, point-of-sale, distribution, reporting and analytics all delivered from the cloud to lower IT cost and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and continues to serve as a foundation for industry innovation. 

    For more information about Oracle Hospitality, please visit www.oracle.com/Hospitality

    About Oracle

    The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.


 Products

  • Oracle Hospitality OPERA Property Management Cloud
    A cloud-based, mobile-enabled platform for property management. OPERA Cloud offers an intuitive UI, comprehensive functionality for all areas of hotel management, secure data storage, and hundreds of key partner interfaces to meet the needs of hotels....

  • A Comprehensive Hotel PMS

    • By moving hotel property management technology to the cloud, OPERA Cloud simplifies your IT infrastructure, allowing hotel management and staff to focus on delivering exceptional guest experiences.
    • Web-based platform: Purpose-built for hotel operations, OPERA Cloud is a cloud-based PMS solution with key capabilities to meet the needs of hotels of various sizes and complexities.
    • Mobile: Untether the front desk and serve your guests anywhere on the property. Reduce check-in and check-out times and improve efficiencies by empowering your workforce with real-time updates.
    • Integrated operations: OPERA Cloud integrates with Oracle’s industry-leading point-of-sale and kitchen management solutions to ensure more efficient food and beverage operations, maximizing guest satisfaction and profitability.
  • Oracle Hospitality Simphony Point of Sale
    The premier POS system for restaurants, bars, cafes, and pantries delivers complete enterprise and back-office functionality on fixed and mobile devices, supporting operations of all types and sizes....

  • Reimagine Food and Beverage

    • Easily integrate with OPERA PMS to provide a more personalized guest experience
    • Empower the entire food and beverage team, from host to waitstaff to kitchen and management
    • Accelerate deployment and cost savings in the cloud
    • Increase guest engagement with mobile POS functionality
    • Create a solution that works best for your business by easily integrating with payment, loyalty, delivery, and other partners
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