INTELITY

Los Angeles, CA
United States
https://intelity.com/

Booth: 1204

INTELITY is the global leader in contactless guest experience and staff management technology, uniting mobile, in-room, and operational tools into one mobile-first, comprehensive, cloud-based hospitality platform.

Guest Experience Features

INTELITY’s guest-facing features include full-flow mobile check-in, mobile key, room controls, guest messaging, and in-app dining capabilities as well as smart-room tablets.

Staff Management Tools

The INTELITY platform also offers back-of-house features such as ticketing, work orders, device management, and business intelligence to enable staff to work more efficiently, improve communication and provide an elevated level of guest service.

Over 150 Integrations

INTELITY not only offers an unprecedented combination of guest experience and staff management technology, but also has over 150 verified integrations with leading PMS, POS, ticketing, room control, and BLE lock solutions. The INTELITY platform is in use in over 60 countries across 6 continents.

Looking for a personalized walkthrough of the INTELITY platform? Reach out to our team at demos@intelity.com or visit us at Booth #1204.

Show Specials

Complimentary drinks at INTELITY Happy Hour April 21, 3-5pm! (Mar 15, 2022)

Swing by the INTELITY booth #1204 on Thursday, April 21 between 3-5 p.m. for a refreshing libation and free demos of the INTELITY guest experience and staff management platform!

Press Releases

INTELITY Named a Forbes Travel Guide Brand Official for Sixth Year in a Row (Feb 17, 2022)

Hospitality’s leading tech company is awarded “The Official Guest Engagement and Staff Management Platform Provider” by travel industry’s prestigious global rating system

INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today its appointment as a Brand Official by Forbes Travel Guide, the creators of the original Five-Star rating system, for the sixth straight year. As the Official Guest Engagement and Staff Management Platform Provider of Forbes Travel Guide, INTELITY joins a stellar list of Forbes Travel Guide Brand Officials and hotels for 2022, all vetted for their excellence.

Forbes Travel Guide is renowned for its prestigious annual Star Ratings of hotels, restaurants and spas worldwide. For over 60 years, Forbes Travel Guide’s highly trained inspectors have visited and evaluated properties based on up to 900 objective criteria to verify luxury and superior service. The Brand Official program connects Star-Rated properties with exceptional brands that are equally dedicated to serving discerning clientele.

“As the industry reflects on how to navigate evolving guest expectations and works to balance that with current staffing trends, INTELITY provides a suite of solutions,” said Hermann Elger, CEO of Forbes Travel Guide. “In working closely with INTELITY, we know its services are aligned with our own standards and commitments to guest and employee well-being, comfort and convenience, including the positive impact of environmental factors such as room lighting or the ability for guests and staff to engage in a touchless environment without losing the personal care that is so important.”

INTELITY’s cloud-based platform offers an array of guest-facing and back of house solutions that enable hoteliers to deliver a more personalized guest experience while streamlining their operations. Guest facing features include full mobile check-in, ID capture, mobile key, room controls, guest messaging, and rich in-app dining capabilities. The INTELITY platform also offers back of house features such as ticketing, work orders, device management and business intelligence to enable staff to work more efficiently, improve communication and provide an elevated level of guest service.

“We are honored that our guest experience platform is being recognized again for its broad functionality and quality, particularly for properties where service levels are at their highest,” said Robert Stevenson, CEO of INTELITY. “As the industry leans further into technology to solve challenges brought on by the global pandemic, we will continue to deliver solutions that will help properties and brands of all sizes, boost operational efficiency and offer the modern guest experience that travelers now expect.”

Dozens of Forbes Travel Guide properties, such as Fairmont Pacific Rim, Faena Miami Beach, The Resort at Pelican Hill, and many more, have already implemented the INTELITY platform in order to offer travelers the digital convenience, efficiency, and contactless service they’re seeking. For more information about the INTELITY platform, visit www.intelity.com. For more information about Forbes Travel Guide, please visit forbestravelguide.com.

INTELITY Announces its Award-Winning Hospitality Technology Platform is Now Mobile Responsive (Feb 17, 2022)

By making its platform more user-friendly and task-focused, the recent update is another step in INTELITY’s commitment to provide its customers with a convenient, streamlined experience.

INTELITY®, the provider of hospitality’s most comprehensive guest experience and staff management platform, has today announced the latest update to GEMS® (Guest Experience Management System), the back-end to its proprietary platform. The patented GEMS system is used by hotels around the world to manage the many guest services offered by INTELITY’s cloud-based platform, but also for general ticketing, staff-to-staff work orders, device management and business intelligence. The new GEMS update includes several improvements to drive operational efficiency, as well as a redesign for mobile responsiveness.

“There are so many INTELITY-driven guest facing features where GEMS is a single destination for staff to view the digital guest experience, our 2022 and 2023 roadmaps are focused on giving staff members even more tools to even better understand and connect with the guest throughout their stay,” commented Matt Lynch, VP of Product. “This update not only benefits hotel staff in terms of GEMS usability, especially while they may be juggling multiple tasks, but also provides broad support for any mobile device staff members may use.”

The new features in the GEMS update include a vastly improved filtering system to make finding a specific guest or staff request easier than ever. A redesigned service request and work order user interface and supporting workflow is also included in the update. The new look and feel focuses on a summary card view with easy-to-digest information to enable staff members to quickly engage as appropriate, even during busy periods. Additionally, the new update supports a completely mobile responsive user interface for use on tablets and mobile devices without the need for a dedicated app download, giving hoteliers the same information across teams, whenever and wherever needed. At a time when hotels are dealing with staff shortages, GEMS enables staff to work more efficiently, allowing many time sensitive requests to bypass a busy front desk and be sent directly to the back of house personnel.

“Our platform has always been about not just making life more seamless and elegant for guests, but also for hotel staff, both guest-facing team members and those operating behind the scenes”, said Robert Stevenson, INTELITY CEO. “These enhancements to GEMS are just another step in supporting the frontline teams at our hotels on the INTELITY platform, helping to make them the stars of the show.”

Moving forward, INTELITY will continue to leverage its hospitality tech expertise to deliver best-in-class mobile capabilities for guests and staff. For a more in-depth look at the full INTELITY platform or to request a demo, visit www.intelity.com/demo.

Mountaineer Casino, Racetrack & Resort selects INTELITY for Full Mobile Hospitality Platform (Feb 17, 2022)

The region’s premier entertainment and resort destination is creating a mobile-first guest experience with the award-winning INTELITY platform.

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Mountaineer Casino, Racetrack & Resort (“Mountaineer”) in Cumberland, West Virginia. The celebrated property will implement a branded mobile app created by INTELITY, including mobile check-in, mobile key, and guest-staff messaging to provide a full digital guest experience to modern travelers.

Nestled in the scenic hills of northern West Virginia, Mountaineer is the area’s only full-service resort and casino featuring world-class thoroughbred racing. Its 357-room Grande Hotel and Lodge offer guests a full slate of luxury amenities and entertainment options, including dining venues, a luxury spa, and a golf course, in addition to its established casino.

“At Mountaineer, our top priority is to deliver an exceptional standard of service and ensure guests have access to everything the resort has to offer,” said Jason Pugh, General Manager at Mountaineer Casino, Racetrack & Resort. “By offering mobile capabilities, we’ll ensure our valued guests receive the modern experience they expect today.”

The INTELITY platform’s mobile app is set to deliver an exceptional level of convenience for visitors at Mountaineer. Using the app, guests will be able to access hotel and casino information, order in-room dining from the casino’s various restaurants, make spa and restaurant reservations, and contact staff with special requests. They’ll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay, and perform a full check out on their phone once they’re ready to depart. The INTELITY platform is also supported by a full back-of-house ticketing and workflow automation system, GEMS, which will support staff interactions with guests as well as help streamline daily operations.

The property, which first opened in 1951 and is on the National Register of Historic Places, is notable for being the first racetrack in the United States to offer slot machines and become a “racino.” Surrounded by lush forests and on the banks of the Ohio River, the resort feels like a luxurious secluded getaway. Additionally, Mountaineer is the host of the annual West Virginia Derby.

“It’s no wonder Mountaineer Casino, Racetrack & Resort is a premier destination and top-rated property,” said Ben Keller, INTELITY SVP of Sales. “This is an exceptional resort that truly understands what’s next for the hospitality industry and is taking an innovative step forward, enhancing every part of both the guest and staff experience to ensure the highest levels of satisfaction.”

To find out more about the INTELITY platform, visit www.intelity.com.

Products

INTELITY Guest Experience & Staff Management

Enable a digital hospitality experience with a complete solution that elevates both the guest experience and streamlines operations.... More Info Less Info

INTELITY delivers a mobile-first, comprehensive hospitality platform designed to enhance the guest experience and improve operational efficiency. With mobile apps, smart-room tablets, and more, guests have instant, digital access to all of your services and conveniences. Powered by INTELITY’s cloud-based platform, guests can access services and amenities across your property and enjoy an unparalleled level of convenience. INTELITY also offers back-of-house software that can address common pain points that occur throughout your everyday operations. With over 150 discreet and secure integrations and a global portfolio of world-renowned brands and independent hotels, casinos, and resorts, INTELITY is one of the world’s leading hospitality technology providers.

INTELITY Mobile Apps

Engage hotel guests with a branded mobile app that provides a modern digital guest experience. From their own devices, guests can access information about your property, make service requests, place in-room dining orders and more.... More Info Less Info

INTELITY offers feature-rich mobile apps designed to deliver a digital guest experience for independent properties, multi-property brands, and enterprise brands. Our mobile apps enable guests to access information, make service requests, browse F&B menus, place dining orders, and more, directly on their mobile devices. Offer guests a more modern guest experience with contactless features like mobile check-in, mobile key, room service delivery options, and more. Keep guests informed throughout their stay with SMS, in-app messages, and push notifications, all from a single staff-facing interface. Through integrations and partnerships with industry-leading PMS, POS, BLE lock manufacturers, and other system vendors, our guest mobile apps seamlessly connect with your tech stack to provide the convenient experience today’s guests now expect in a hotel stay.

INTELITY Smart-Room Tablets

Go beyond the paper compendium and give guests access to everything they need for a perfect stay with in-room technology that feels both modern and familiar. With Smart-Room Tablets, hotel and casino information and services are only a few taps away.... More Info Less Info

With INTELITY’s smart-room tablets, hotel and casino services and amenities are only a few taps away. Replace the printed compendiums, alarm clocks, and telephones of the past with 24/7, on-demand, digital access to the information modern guests need. Through the smart-room tablets, guests also have the ability to place in-room dining orders, submit service requests, control their room environment, and much more.

Part of an omnichannel marketing platform, smart-room tablets feature full-screen digital promotions easily managed from the Content Management tools within GEMS. And with two Android options—the 8-inch Lenovo Smart Tab M8 and the 10-inch Lenovo Smart Tab M10k—there’s a tablet to fit the atmosphere of any guest room design.

INTELITY Mobile Apps with Mobile Key

Streamline the check-in process for both guests and staff and provide simple, safe access to guest rooms and public areas. Guests can use their mobile device as a digital room key, giving them more control over their stay.... More Info Less Info

INTELITY mobile apps with mobile key solution streamlines the check-in process and reduces the time guests spend at the front desk by allowing guests to access their rooms using their mobile device as their room key. Mobile Key can be incorporated into your property’s branded mobile app or be used on its own through our API. Discrete and secure Integrations with ASSA ABLOY, dormakaba, SALTO, and all other major BLE lock manufacturers make implementation as straightforward as possible.

INTELITY Mobile Apps with Mobile Check-in

Enable guests to bypass the front desk with contactless mobile check-in and check-out.... More Info Less Info

Offer your guests the convenience of checking in digitally pre-arrival through our customizable mobile app. Paired with our mobile key, guests can skip the front desk and head straight to the comfort of their rooms. Check-in flow is customizable to your business needs to include ID capture, ID verification, and payment. In addition to mobile check-in, the INTELITY mobile app includes features such as mobile dining, guest messaging, and access to services and amenities.