With its new Managed Review Response service package, Marqii saves restaurant operators time and money by automating review responses using Artificial Intelligence with a human touch.
Austin, Texas (March 23, 2023) -- Marqii, a one-stop digital operations platform for hospitality businesses, today announced its new Managed Review Response service. This service will save restaurant operators time and money by creating personalized responses to their reviews on Google, Facebook and Yelp using a combination of Artificial Intelligence and Human Intelligence. Managed Review Response is available now to select Marqii customers.
Marqii strives to help restaurants, bars, ghost kitchens and virtual brands deepen their customer relationships by providing one central place where they can efficiently respond to their reviews. Managed Review Response will automate this process, so operators can focus on other aspects of their restaurant operations. The Marqii reviews team will collaborate with restaurant teams to create response templates and guidelines that meet the restaurant’s brand voice and SEO goals, and will handle the complete process from monitoring reviews to creating regular reports on performance analytics, response trends and keywords.
“We consistently hear from our clients that they know they should be responding to their reviews, but they can’t find the time,” said Avi Goren, Marqii’s CEO and Co-Founder. “By using a combination of AI tools and our expert in-house review team, Marqii is able to create review responses on our customers’ behalf that follow our best practices and are personalized and thoughtful. We’re excited to add Managed Review Response to the many ways Marqii makes hospitality digital operations more efficient.”
To learn more about Managed Review Response, visit marqii.com/managed-review-response.
Founded in 2017 by Avi Goren, Evan Perlmutter and Bryan Rutcofsky, Marqii is a one-stop digital operations platform for hospitality businesses. With dozens of POS integrations and connections to more than 80 listings sites including Google, Yelp, Facebook, Bing, and Apple Maps, Marqii saves hospitality teams time by automating updates to their online menus, hours, location data, featured links, and more. Marqii’s review management product gives multi-unit operators one place to track and respond to Facebook, Yelp, and Google reviews so they never miss a chance to engage with their guests’ feedback. More than 8,000 hospitality businesses of all sizes use Marqii to save time, rank higher in search results, attract more guests, and learn what matters most to their customers.