Ruby  

Portland,  OR 
United States
https://www.ruby.com/

• Booth: 2629

Meet Ruby, your 24/7 Virtual Receptionist and Chat Solution

Ruby delivers exceptional experiences to callers and website visitors, building trust and long-lasting customer relationships. Our highly trained virtual receptionists answer calls and chats live, 24/7/365, saving small business owners time to focus on what they do best.  

Ruby builds great relationships, from first impressions to lasting loyalty. Available 24/7/365, live, U.S.-based virtual receptionists answer calls so you can focus on your business & their online chat specialists are ready to connect with your website visitors when they need it. Over 14,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries and measurably better customer satisfaction. Ruby is the best teammate you’ve never had!  

AAO Attendees can receive $200 off* their first month of Ruby with Promo AAO2022 or sign up here.

 Show Specials

• AAO 2022 attendees receive $200 off* their first full month of Ruby! PROMO CODE: AAO2022 (Apr 05, 2022)

  Live Virtual Reception & Chat Support for Healthcare

  Elevating patient experiences from "hello."

  • No missed opportunities. Ruby’s services are available 24-hours a day, seven days a week, 365 days a year to offer support and answer non-medical questions.
  • "On hold" is history. Our live Virtual Receptionists and Chat Specialists collect intake when your team is busy with patients. We’ll get the details to you quickly!
  • Receptionist backup. With the Ruby app, you can update your status on the fly. Our receptionists hold calls, route them to your office, or record messages!
  • Private and secure. Our HIPAA compliant team of virtual receptionists are available when you can’t be. We take calls, gather intake, and create an atmosphere of quality care on your behalf.
  • 100% US-based chat professionals. Ruby HQ is located in the USA, in offices across the country. Our chat specialists engage your website visitors, protect their privacy, and help you earn trust with your patients, one chat at a time.

  AAO 2022 attendees receive $200 off* their first full month of Ruby!
  PROMO CODE: AAO2022 or sign up here

  *Offer must be applied to plans 100 minutes or greater

  "Our business’s best months have been since starting with their service. The team is an absolute pleasure to work with and they go above and beyond. Highly recommend!"

  Dr. Ben Fishbein, Fishbein Orthodontics

 Press Releases

• The power of human interaction combined with automation (Apr 05, 2022)

  How human connection and automation come together to create today’s CX

  There’s an interesting duality in the customer/company relationship today – and B2B is no exception. As much as customers value efficiency, they also appreciate personalized service; customers want their needs met as soon as possible, whilst also making a personal connection with the company they’re doing business with. As a result, businesses now need to strike a balance between streamlined and high-touch customer service to meet experience expectations. The solution? Implementing purposeful automation alongside or in support of human-to-human interactions.  

  Using automation alongside points of human interaction isn’t a new concept. However, the motivations driving those decisions are shifting, meaning that the way in which automation and human interactions are used together needs to evolve too. 

  Read the article

• Ruby announces new Vision & Mission (Apr 05, 2022)

  Ruby: Our Vision & Mission

  Every day at Ruby begins and ends with how we can serve our customers, which in turn benefits our communities and local economies. And that commitment remains, but the ways in which we deliver on that commitment have evolved. 

  Over the past year, Ruby has reimagined our vision and mission to unequivocally communicate our commitment to helping businesses provide exceptional customer experiences regardless of communication channel. As we’ve expanded our products and services, our new statements speak to our evolution and dedication to providing a best-in-class customer engagement solution as the world of small businesses continues to change.

  View our new vision and mission statements as well as read more about the reasons behind them in our official announcement.

  Read the release

• Ruby publishes “The Shifting State of Healthcare” (Apr 05, 2022)

  Ruby publishes "The Shifting State of Healthcare"

  Ruby, the premier provider of live virtual receptionist and chat services for small businesses, today published a guide outlining the trends impacting medical practices, the rapid adoption of telehealth’s influence on patient expectations, and the necessary changes to compete in the healthcare landscape successfully. 

  “The changes you make now to help your practice compete in the coming year can make all the difference,” says Michelle Winnett, Vice President of Partner & Strategic Marketing for Ruby. “One of the most pivotal ways to plan for success is to prioritize the patient experience. Establishing processes that build trust, especially as more patients rely on digital pathways to book and receive the care they need. It’s never been more important to provide warm, personalized service that creates a meaningful human connection.” 

  Ruby’s guide outlines several methods for combating patient churn while also avoiding staff burnout, including: 

  • Enhancing convenience through telehealth solutions 
  • Augmenting staff with professional, secure customer experience services like virtual receptionists 
  • Offering online communication channels such as live website chat to address FAQs, provide safety information, and schedule appointments 

  The guide, “The Shifting State of Healthcare: Innovations to Help Your Practice Compete,” is available for free at www.ruby.com/guide-the-shifting-state-of-healthcare/ 

  Read the release

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