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OUTBOUND
Maintaining a constant connection with your customer base is crucial to the long-term success of your service business. For most companies, this job is placed as a secondary task on customer service agents, but it deserves more attention to that. Our team of outbound agents is trained with results-drive conversation guides that focus on excellent customer service and completing the customer's journey with your company.
INBOUND
We provide a full-service call center for the service industry. We book directly into your cloud-based dispatching software and will take care of the customer from start to finish. Our process is designed to work even better than your internal customer service agents. Our agents are trained to work with software such as Service Titan, Housecall Pro, Field Edge, Citrix, and others.
OPTIMIZATION
Is your customer database clean and up to date? Are your processes defined and automated? We can help ensure your software is paying for itself with time-saving features and the ideal settings for your business.