SmartER was founded in 2012 by a practicing emergency physician also board certified in clinical informatics. We focus on automated patient-provider communication and design solutions that are simple, effective and affordable.
The correct diagnosis gets us most of the way to great outcomes. Knowing what is going on the following day completes the process. We need to know who is feeling worse and could not fill prescriptions or schedule a follow-up appointment in order to close a critical blind spot.
SmartContact utilizes an e-survey by text message after an ED or urgent care visit to uncover wellbeing and service issues. Providers are sent a shift report that includes performance metrics and patient comments. Statistically valid data identifies outliers that can be coached, a strategy that significantly increases satisfaction.
SmartControl is a workflow automation tool that coordinates ED case managers and care teams around efforts to reduce visits and admissions by frequent utilizers.
Brands: SmartER, SmartContact, SmartControl, SmartConcern