Dealing With Today's Difficult Customers
Customers want to feel heard and cared about as people. If your casino doesn’t go the extra mile to engage with them on a basic, human level, customers will complain or go elsewhere. They will also broadcast their dissatisfaction and departure to the world.
This virtual training provides the tools that your entire team need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
Training Modules include:
- Master Service Basics to Win Over Difficult Customers
- Handle Difficult Customers With Confidence
- Exceed Customer Expectations